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POLICIES & PROCEDURES

Myogenesis Therapeutic Massage, LLC intends to provide each client with a professional and ethical therapeutic massage experience. The following policies and procedures serve as a guide for both first-time and regular massage clients. Myogenesis Therapeutic Massage, LLC reserves the right to refuse service to those who fail to comply with any of the established policies and procedures.

Policies & Procedures: FAQ

COVID-19

  • COVID-19 is an acute respiratory illness in humans caused by a coronavirus, capable of producing severe symptoms and in some cases death, especially in older people and those with underlying health conditions.

  • Myogenesis Therapeutic Massage, LLC follows all current guidelines outlined by the CDC regarding COVID-19.

  • All practitioners have been fully vaccinated and will wear masks during treatment sessions at the request of the client.

  • At this time, clients are not required to wear masks during their treatment session. This is subject to change to coincide with all current guidelines outlined by the CDC regarding COVID-19.

  • The following situations are cause for immediate cancellation or rescheduling of all treatment sessions:

    • The client is unvaccinated and has had physical contact within the last 14 days with an individual who has tested positive for COVID-19 or is awaiting COVID-19 test results, 

    • The client has tested positive for COVID-19 or is awaiting COVID-19 test results, 

    • The client is currently experiencing COVID-like symptoms (fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, new loss of taste and/or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea).

  • If a treatment session must be cancelled due to COVID-19 symptom restrictions, the client will either be issued a refund (if 24-hrs notice is given) or allowed to reschedule (if less than 24-hrs notice is given).

RESERVATIONS

  • A credit card is required to reserve all treatment session appointments.

  • A $25 non-refundable deposit is required to book a treatment session. The fee will be deducted from the final cost at the time of service.

  • Any allergies or sensitivities to aromas or ingredients must be reported prior to the appointment.

  • In the interest of safety, treatment sessions must take place on the ground floor at the client's location. If this is not possible (i.e., an apartment not located on the ground floor) and there is no access to a working elevator, the practitioner must be notified at least 24-hours in advance of the treatment session. The practitioner then reserves the right to cancel the session & refund the $25 booking deposit. Failure to notify the practitioner 24-hours ahead of time will result in both cancellation of the treatment session and forfeiture of the $25 booking deposit.

PAYMENT & NON-PAYMENT

  • Payment-in-full, minus any deposits, is due immediately upon conclusion of the treatment session. No exceptions.

  • Failure to promptly remit payment will incur a $65 penalty fee in addition to the cost of services rendered.

  • Further refusal to submit payment-in-full and other incurred costs (i.e., penalty fee) will result in actions taken by Myogenesis Therapeutic Massage, LLC and/or a third-party (i.e., attorney, debt collection agency) to collect the outstanding debt.

FIRST-TIME CLIENT DISCOUNTS

  • All first-time clients will automatically receive 10% off their very first treatment session.

  • First-time client discounts cannot be combined with other offers.

  • Effective April 1, 2023, the client referral program has been discontinued. All client referral discounts that were accrued prior to April 1, 2023 will be honored.

MOBILE MASSAGE SURCHARGE

  • Client locations beyond a 7-mile radius of the business' physical address will be assessed a mobile massage surcharge to be collected at the time of service. $25 (Orange County locations), $60 (Seminole, Lake, Polk & Osceola County locations)

  • Client is responsible for additional fees incurred as a result to travel to their location including, but not limited to parking fees. These will collected at the time of service.

  • Surcharges for special, sport, or chair massage events will be specially assessed on a case-by-case basis.

CANCELLATION & FEES

  • All clients will be contacted via telephone or email 24-48 hours prior to their upcoming treatment session.

  • 24-hrs notice is required to cancel or reschedule a treatment session.

  • Cancellations with less than 24-hrs notice will result in forfeiture of the $25 booking deposit.

  • Clients who miss their appointments without giving any prior notice will be charged in-full for the scheduled service.

  • In the event that the practitioner needs to cancel or reschedule the treatment session, the client will be contacted 24-hrs in advance (unless there is an immediate emergency) and any payments will either be refunded in their original form or credited to their account for future use.

NO SHOW

  • Clients who are not at the specified location at the time of service and without giving any prior notification will be charged in-full for their booked session(s).

MOBILE MASSAGE PROCEDURES AND LATE ARRIVAL POLICY

  • Practitioner will arrive 10-15 minutes prior to the scheduled appointment time. This allows for treatment session set-up, time to fill-out/update the appropriate forms, and restroom use.

  • An intake procedure will occur at prior to the onset of each treatment session. The client will inform the practitioner of any changes in their health status/needs and the practitioner will perform applicable orthopedic assessments. A plan of care for the session will be discussed and agreed-upon by the the client and the practitioner

  • The treatment session time begins once the client is on the table.

  • If the practitioner is late due to unforeseen circumstances (i.e., traffic, car accident, etc…), they will contact the client by phone. No time will be deducted from the scheduled treatment session.

  • Late starts due to no fault of the practitioner (i.e., client is not available at the specified time of arrival or at the agreed-upon location, client is on the phone, etc…) will not receive a time extension and the original treatment session total will be charged.

  • Interruptions of the treatment session (i.e., attending to children or pets, telephone calls/texts, restroom breaks that are not pregnancy-related/medically necessary) will not suspend the client's treatment time.

BRICK & MORTAR PROCEDURES AND LATE ARRIVAL POLICY

  • All clients are required to arrive to the Myogenesis Therapeutic Massage, LLC brick & mortar facility 15-minutes prior to their scheduled appointment time. This allows for time to fill-out/update the appropriate forms and restroom use.

  • Upon arrival the client is to remain in the car and notify the practitioner of their arrival via text (954-605-1882).

  • An intake procedure will occur at the onset of each treatment session. The client will inform the practitioner of any changes in their health status/needs and the practitioner will perform applicable orthopedic assessments. A plan of care for the session will be discussed and agreed-upon by the the client and the practitioner.

  • The treatment session time begins once the client is on the table.

  • Late starts due to no fault of the practitioner (i.e., client is not present at the specified time of arrival, client is on the phone, etc…) will not receive a time extension and the original treatment session total will be charged.

  • Interruptions of the treatment session (i.e., attending to children or pets, telephone calls, restroom breaks that are not pregnancy-related/medically necessary) will not suspend the client's treatment time.

INFORMED CONSENT

  • Treatment plans will be discussed during the intake process at the beginning of each session.

  • A treatment consent form will be signed prior to the first massage session and annually thereafter. This form confirms that the client has read and understands the information and agrees to comply with the professional massage therapy policies and procedures.

  • If a mobile massage client elects to have their treatment session conducted in an outdoor setting, they will be informed in writing of the signs and symptoms of heat-related illness. An additional waiver must be signed.

EXISTING & NEW MEDICAL CONDITIONS

  • It is the responsibility of the client to keep the practitioner informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc… that the massage may be continued.

  • The client must also keep the practitioner apprised of any changes in health conditions.

  • It is imperative that clients refrain from receiving massage when experiencing illness (i.e., cold, cough, flu, fever, stomach virus, fungal infection, contagious skin rash, etc…). 

  • For clients undergoing chemo and radiation therapies: A doctor’s note stating that the doctor is aware of and agrees to the desired treatment is required.

ELECTIVE OUTDOOR TREATMENT SESSIONS

  • Mobile massage elective outdoor treatment sessions may only take place during the months of October through March and may start NO LATER THAN 12:00 p.m.

  • If a mobile massage client elects to have their treatment session conducted in an outdoor setting, they will be informed in writing of the signs and symptoms of heat-related illness. An additional waiver must be signed.

  • The practitioner reserves the right relocate the massage session to the nearest, climate-controlled indoor location if he/she feels that the weather conditions are unsafe for an outdoor massage. This includes, but is not limited to, prolonged exposure to excessive heat and/or sunshine without access to shade/a potable water source/a fan, high humidity, rain, thunder, lightning, hail, high winds, tornadoes, earthquakes, flash floods.

  • The practitioner may terminate an outdoor massage session early in the event that the client displays signs of heat-related illness.

  • Excludes Sport Massage Event Support

TREATING MINORS

  • If the client is under 18 years of age, a parent or guardian must be present to sit in on the entire treatment session.

SCOPE OF PRACTICE

  • All Myogenesis Therapeutic Massage, LLC therapists are licensed by the State of Florida and held to the highest standards of both the Florida Board of Massage Therapy and the American Massage Therapy Association.

  • Massage therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.

  • Licensed massage therapists do not diagnose or prescribe for medical conditions. The therapist may refer the client to a medical doctor for diagnosis or treatment. Their services are not intended as an alternative for proper medical attention for specific conditions. Please refer to a medical doctor for any specific condition that requires medical treatment.

RESPECT FOR NEEDS & BOUNDARIES

  • The practitioner will, within reason, adjust pressure, temperature, musical volume, work longer on a specific body region (within the scheduled treatment time slot), or omit treatment of specific body regions at the client’s request.

  • The client may choose to leave on as much clothing as needed for comfort, refuse any massage methods, or stop the massage at any time.

  • The client will always be modestly draped with a full sheet. Only the area being massaged will be undraped. The client will be kept informed of the areas to be massaged. THERE IS ABSOLUTELY NO TOWEL DRAPING.​

CLIENT HYGIENE & SANITARY MEASURES

To minimize the risk of infection and enhance overall health, it is important to practice basic hygiene:

  • Clients should shower and put on clean clothing just prior to their scheduled treatment session.

  • Upon arrival to the Myogenesis Therapeutic Massage, LLC brick & mortar facility, all clients must wash their hands with soap and water for 20 seconds.

  • Disproportionate amounts of body hair oftentimes make receiving massage a painful experience. In order to avoid discomfort, the client is advised to make sure that all excessive body hair is shaved or trimmed as short as possible.

CONDUCT

  • The practitioner will listen to the client’s conversation and share professional expertise as it pertains to massage therapy. They will not discuss topics of a political, private, or sexual nature.

  • Myogenesis Therapeutic Massage, LLC strives to create a safe, welcoming, and equitable environment for all clients, regardless of race, religion, gender, or sexual orientation. Hate speech or discriminatory acts of any kind will result in immediate termination of the treatment session. All treatment fees will still be required to be paid-in-full. The client will not be permitted to book future treatments.

  • Inappropriate behavior will not be tolerated. Suggestive comments, sexual innuendo, touching of a practitioner in an inappropriate way or any other attempts to either intimidate the practitioner or sexualize the treatment session will result in immediate termination of the treatment session by the practitioner and possible law enforcement involvement. All treatment fees will still be required to be paid-in-full. The client will not be permitted to book future treatments.

  • Request for sexual activity will be viewed as solicitation and reported to the proper authorities. The client will not be permitted to book further treatments.

  • The breast and genital area will not be massaged under any circumstances.

  • The hip and gluteal areas will be massaged only with client permission and can be worked through the draping if requested.

CONFIDENTIALITY & PRIVACY

  • All client visits and conditions are treated as confidential and will not be discussed with anyone outside of the treatment session.

  • The client’s massage therapy records are kept in the strictest confidence. All client records are kept in a secure place. These records will not be released to third parties, including healthcare providers and insurance companies, without the client’s written consent.

  • Records may be surrendered if required by law.

TAKE CARE MEMBERSHIP PROGRAM INFO & TERMS

  • A 6-month commitment is required.

  • There is no automatic renewal.

  • A monthly EFT is required for payment. Members must have a valid credit card on-file.

  • All membership services include (1) massage treatment session each month, for a total of (6) massage treatment sessions, to be completed within the 6-month subscription period.

  • Members may purchase an unlimited number of additional treatments or add-ons for their personal use at a discounted rate of 10%. This does not apply to packages, multipacks, or gift cards and cannot be combined with other offers.

  • Mobile surcharge is not included. A $25 fee will be assessed at time of each treatment session for locations beyond a 7-mile radius of the business physical address and collected at the time of service.

  • Members may rollover any unused treatment sessions to the following month. Unused rollover sessions are non-refundable and must be used within 6-months of the subscription end date.

  • Memberships are non-transferrable and non-refundable; however, a member may “gift” one of their accrued treatment sessions to a 3rd party for a $25 transfer fee.

  • Memberships cannot be temporarily frozen.

  • 24-hrs advance notice is required for any scheduled treatment session cancellation. Failure to do so will result in forfeiture of future use of that treatment session. There will be no refunds or rollovers.

  • Myogenesis Therapeutic Massage, LLC is not responsible for lost or stolen property.

  • Members must follow the Policies & Procedures set forth by Myogenesis Therapeutic Massage, LLC.

  • Myogenesis Therapeutic Massage, LLC reserves the right to modify/change membership rules, regulations, services, and pricing with reasonable notice.

ELONGATE MEMBERSHIP PROGRAM INFO & TERMS

  • A 3-month commitment is required.

  • There is no automatic renewal.

  • A monthly EFT is required for payment. Members must have a valid credit card on-file.

  • Membership includes (4) 30-minute Stretch sessions per month, for a total of (12) 30-minute Stretch sessions, to be completed in the 3-month subscription period.

  • Members may purchase an unlimited number of additional treatments or add-ons for their personal use at a discounted rate of 10%. This does not apply to packages, multipacks, or gift cards and cannot be combined with other offers.

  • Mobile surcharge is not included. A $25 fee will be assessed at time of each stretch session for locations beyond a 7-mile radius of the business physical address and collected at the time of service.

  • Unused sessions may be rolled over for future use during the subscription period. Unused rollover sessions are non-refundable & must be used within 6-months of the subscription end date.

  • Memberships are non-transferrable and non-refundable; however, a member may “gift” one of their accrued treatment sessions to a 3rd party for a $25 transfer fee.

  • Memberships cannot be temporarily frozen.

  • 24-hrs advance notice is required for any scheduled treatment session cancellation. Failure to do so will result in forfeiture of future use of that treatment session. There will be no refunds or rollovers.

  • Myogenesis Therapeutic Massage, LLC is not responsible for lost or stolen property.

  • Members must follow the Policies & Procedures set forth by Myogenesis Therapeutic Massage, LLC.

  • Myogenesis Therapeutic Massage, LLC reserves the right to modify/change membership rules, regulations, services, and pricing with reasonable notice.

MANUAL LYMPHATIC DRAINAGE (MLD)

  • All MLD clients must follow the Policies & Procedures set forth by Myogenesis Therapeutic Massage, LLC.

  • A separate intake form is required for all Manual Lymphatic Drainage (MLD) clients.

  • All post-surgical clients must disclose the following prior to the onset of treatment:​

    • Date of procedure(s)

    • Type of procedure(s) performed

    • Geographical location of surgical center where procedure(s) occurred

    • Surgeon contact information

    • Date of follow-up appointment with surgeon

    • Post-surgical care instructions required by surgeon

    • Personal goals and expectations for treatment results

  • The therapists employed by Myogenesis Therapeutic Massage, LLC DO NOT perform incisional drainage.

  • The therapists employed by Myogenesis Therapeutic Massage, LLC DO NOT remove surgical drains.

  • Treatment will be discontinued for clients displaying signs of systemic infection (fever, chills, increased pain/swelling, a pus-like drainage at incision sites, red streaks moving away from incision sites, etc…) and may resume once the infection has been successfully eradicated AND with the permission of their healthcare provider.

  • Myogenesis Therapeutic Massage, LLC reserves the right to refuse service for treatment of all surgical procedures performed outside of the continental United States.

  • Clients seeking MLD for underlying health conditions or injuries should have written permission from their treating physician.

  • Unused MLD package sessions are non-refundable and non-transferrable.

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