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POLICIES & PROCEDURES

Myogenesis Therapeutic Massage, LLC intends to provide each client with a professional and ethical therapeutic experience. The following policies and procedures serve as a guide for both first-time and regular clients. Myogenesis Therapeutic Massage, LLC reserves the right to refuse service to those who fail to comply with any of the established policies and procedures.

Policies & Procedures: FAQ

RESERVATIONS

  • All session requests are subject to individual approval based on availability. A member of the MTM, LLC staff will contact the client to confirm the requested date and time. Should the selected date and time slot be unavailable, an alternate date and time will be offered.

  • A valid credit card must be kept on file to reserve a treatment session. The client will be required to sign a consent form authorizing this and may revoke that authorization at any time.

  • A non-refundable deposit of $25 is required to book a treatment session. This amount will be applied toward the total cost of the service at the time of the appointment.

  • Allergies or sensitivities to aromas or ingredients must be disclosed prior to the appointment.

  • For safety reasons, all treatment sessions must take place on the ground floor of the client's location. If this is not possible (e.g., in an apartment without ground-level access, a multistory home) and no working elevator is available, the client must notify the practitioner at least 24-hours in advance. In such cases, the practitioner reserves the right to cancel the session and issue a refund of the $25 booking deposit. Failure to provide this 24-hour notice will result in cancellation of the session and forfeiture of the booking deposit.

PAYMENT & NON-PAYMENT

  • Full payment, less any previously paid deposits, is due immediately upon conclusion of the treatment session. No exceptions.

  • Failure to remit payment promptly will result in a $65 penalty fee, which will be added to the total cost of services rendered.

  • Continued refusal to submit full payment, including any applicable fees (e.g., penalty charges), will result in MTM, LLC initiating collection efforts. This may include involvement of a third party, such as a licensed attorney or debt collection agency, to recover the outstanding balance.

FIRST-TIME CLIENT DISCOUNTS

  • First-time clients will automatically receive 10% off their initial treatment session.

  • First-time client discounts cannot be combined with other offers.

MOBILE SURCHARGE

  • Client locations beyond a 7-mile radius of the business' physical address will incur a mobile service surcharge, which will be collected at the time of service.

  • Clients are responsible for any additional fees related to travel to their location, including but not limited to parking fees. These charges will be collected at the time of service.

  • Surcharges for special, sport, or chair massage events will be assessed on a case-by-case basis.

  • If the parking lot of the venue where the treatment session takes place is a considerable distance away and valet parking is available, the client will be responsible for any valet charges.

CANCELLATION & FEES

  • All clients will be contacted via text or email 24 to 48 hours prior to their upcoming treatment session.

  • A minimum of 24 hours' notice is required to cancel or reschedule a treatment session.

  • Cancellations made with less than 24 hours' notice will result in forfeiture of the $25 booking deposit.

  • Clients who miss their appointments without providing prior notice will be charged the full amount for the scheduled service.

  • If the practitioner must cancel or reschedule a treatment session, the client will be notified at least 24 hours in advance, except in cases of emergency. In the event of cancellation, any payments made will be refunded in their original form or credited to the client's account for future use. For rescheduled sessions, payments will be credited to the client's account for future use.

NO SHOW

  • Clients who are not present at the specified location at the scheduled time of service and fail to provide prior notification will be charged the full amount for their booked session(s).

MOBILE PROCEDURES AND LATE ARRIVAL POLICY

  • The practitioner will arrive 10 to 15 minutes prior to the scheduled appointment time to allow for session set-up, completion or updating of necessary forms, and restroom use.

  • An intake procedure will take place immediately before each treatment session. During this time, the client will inform the practitioner of any changes in their health status or needs. The practitioner will perform any necessary orthopedic assessments, and a plan of care for the session will be discussed and mutually agreed upon by both the client and the practitioner.

  • The treatment session commences once the client is positioned on the table or begins their corrective exercise workout.

  • If the practitioner is delayed due to unforeseen circumstances (e.g., traffic, accident), they will notify the client by phone. Please note that no time will be deducted from the scheduled session.

  • Late starts caused by factors outside the practitioner's control (e.g., client not available at the scheduled arrival time or location, client on the phone, client requesting to shower before starting the session) will not result in a session time extension. The full treatment session fee will still be charged.

  • Interruptions during the treatment session (e.g., attending to children or pets, telephone calls or texts, restroom breaks not related to pregnancy or medical necessity) will not pause or extend the client's treatment time.

INFORMED CONSENT & IDENTIFICATION

  • Treatment plans will be reviewed and discussed during the intake process at the start of each session.

  • A treatment consent form must be signed prior to the first session. This form confirms that the client has read, understands, and agrees to comply with all MTM, LLC policies and procedures.

  • An additional waiver must be signed if the client chooses to have their treatment session conducted in an outdoor setting.

  • Clients receiving Manual Lymphatic Drainage (MLD) must complete a separate treatment consent form.

  • Effective July 1, 2024, Florida HB197 mandates that valid government-issued photo identification (e.g. driver's license, passport, LMT credentials) must be kept on file for all massage practitioners and clients.

EXISTING & NEW MEDICAL CONDITIONS

  • Clients are responsible for keeping the practitioner informed of any ongoing medical treatments and must provide written permission from their physician, chiropractor, physical therapist, or other healthcare provider to continue treatment.

  • Clients must also keep the practitioner informed of any changes in their health conditions.

  • Clients must refrain from receiving treatment if experiencing illness symptoms such as cold, cough, flu, fever, stomach virus, fungal infection, contagious skin rash, or similar communicable conditions. If a client is found to have symptoms that contraindicate massage therapy, manual lymphatic drainage (MLD), or corrective exercise, the session will be immediately suspended and rescheduled for a time when it is safe to proceed.

  • For clients undergoing chemo and radiation therapies: A doctor’s note confirming that the doctor is aware of and approves the desired treatment is required.

ELECTIVE OUTDOOR TREATMENT SESSIONS

  • Elective outdoor massage therapy sessions are permitted only from October through March and must begin NO LATER than 12:00 p.m.

  • Elective corrective exercise outdoor treatment sessions may be conducted year-round; however, from April through September, sessions must start NO LATER than 12:00 p.m.

  • Clients choosing to have their massage or corrective exercise treatment session outdoors will be provided with written information about the signs and symptoms of heat-related illness. An additional waiver must also be signed.

  • The practitioner reserves the right relocate the massage or corrective exercise session to the nearest climate-controlled indoor location if weather conditions are deemed unsafe. This includes, but is not limited to, prolonged exposure to excessive heat or sunlight without access to shade, potable water, or a fan, as well as high humidity, rain, thunder, lightning, hail, high winds, tornadoes, earthquakes, and flash floods.

  • The practitioner may terminate an outdoor massage or corrective exercise session early if the client exhibits signs of heat-related illness.

  • Outdoor Sport Massage Event Support will be evaluated on a case-by-case basis.

  • Manual Lymphatic Drainage (MLD) treatment sessions will not be provided outdoors under any circumstances.

TREATING MINORS

  • Clients under 18 years of age must have a parent or guardian physically present for the entire treatment session.

SCOPE OF PRACTICE

  • All MTM, LLC therapists are licensed by the State of Florida and adhere to the highest standards set by both the Florida Board of Massage Therapy and the American Massage Therapy Association.

  • Massage therapy is a professional practice in which the practitioner applies manual techniques and may incorporate adjunctive therapies with the intention of positively impacting the client's health and well-being.

  • All MTM, LLC Corrective Exercise Specialists have completed rigorous academic training and comprehensive examinations through the National Academy of Sports Medicine (NASM) to ensure creation and implementation of safe and effective treatment protocols.

  • Licensed massage therapists and certified Corrective Exercise Specialists do not diagnose or prescribe treatment for medical conditions. Practitioners may refer clients to a medical doctor for diagnosis or treatment when appropriate. Their services are not intended to replace proper medical care. Clients should consult a medical doctor for any condition requiring medical attention.

RESPECT FOR NEEDS & BOUNDARIES

  • Within reasonable limits, the practitioner will adjust pressure, temperature, and music volume; focus longer on specific body regions (within the scheduled session time); or omit treatment of certain areas at the client's request.

  • Clients may choose to keep on as much clothing as they feel comfortable with, decline any massage techniques, or stop the session at any time.

  • Clients will always be modestly draped with a full sheet, with only the area being massaged undraped. The client will be informed of the areas to be treated through the session. Please note, towel draping is not used under any circumstances.

CLIENT HYGIENE & SANITARY MEASURES

To minimize the risk of infection and support a healthy treatment environment, clients are expected to observe the following hygiene practices:

  • Personal Cleanliness: Clients should bathe and put on clean clothing immediately prior to their scheduled treatment session.

  • Handwashing & Restroom Use: Clients are strongly urged to use the restroom and wash their hands with soap and water for at least 20 seconds before getting on the treatment table.

  • Body Hair Considerations: Excessive body hair can sometimes cause discomfort during massage. To help ensure a more comfortable experience, clients are advised to shave or trim any excessive body hair prior to their session, as appropriate.

CONDUCT

  • The practitioner will actively listen to the client and share professional insights related to massage therapy, manual lymphatic drainage (MLD), or corrective exercise. Discussions of a political, private, or sexual nature are strictly avoided.

  • MTM, LLC is committed to providing a safe, inclusive, and equitable environment for all clients and practitioners, regardless of race, religion, gender, sexual orientation, or physical ability. Hate speech or any form of discriminatory behavior will result in immediate termination of the treatment session. In such cases, full payment for the session will still be required, and the client will be prohibited from booking future appointments.

  • Inappropriate behavior will not be tolerated. This includes suggestive comments, sexual innuendo, inappropriate touching of the practitioner, or any attempt to intimidate or sexualize the treatment session. Such actions will result in the immediate termination of the session by the practitioner and may involve notification of law enforcement. In these cases, the full session fee will still be required, and the client will be permanently barred from booking future treatments.

  • Any request for sexual activity will be considered solicitation and reported to the appropriate authorities. The client will be permanently prohibited from booking future treatments.

  • Under no circumstances will the breast or genital areas be massaged.

  • The hip and gluteal areas will be treated only with the client's explicit permission and may be worked through the draping upon request.

CONFIDENTIALITY & PRIVACY

  • All client visits, health information, and treatment details are strictly confidential and will not be discussed with anyone outside of the treatment session.

  • Client records are securely stored and maintained in the strictest confidence. These records will not be released to any third party—including healthcare providers or insurance companies—without the client's written consent.

  • Records may be disclosed only if required by law.

MANUAL LYMPHATIC DRAINAGE (MLD)

  • All Manual Lymphatic Drainage (MLD) clients are required to adhere to the Policies & Procedures set forth by MTM, LLC. Additionally, a separate intake form must be completed prior to receiving MLD services.

  • Post-Surgical Client Disclosure Requirements - All post-surgical clients must provide the following prior to the start of treatment:​

    • Date of procedure(s)

    • Type of procedure(s) performed

    • Geographic location of surgical center

    • Surgeon's contact information

    • Date of follow-up appointment with surgeon

    • Any post-surgical care instructions required by surgeon

    • Personal goals and expectations for treatment outcomes

  • MTM, LLC practitioners DO NOT perform incisional drainage.

  • MTM, LLC practitioners DO NOT remove surgical drains.

  • Treatment will be discontinued for clients exhibiting signs of systemic infection, such as fever, chills, increased pain or swelling, pus-like drainage at incision sites, or red streaks extending from incision areas. Treatment may resume only after infection has been successfully resolved AND with permission from the client's healthcare provider.

  • MTM, LLC reserves the right to refuse service for treatment of any surgical procedures performed outside of the continental United States.

  • Clients seeking MLD for underlying health conditions or injuries are required to provide written permission from their treating physician prior to treatment.

  • Unused MLD package sessions are non-refundable and non-transferable.

©2020 by Myogenesis Therapeutic Massage, LLC | FL MA92628

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