POLICIES & PROCEDURES

Myogenesis Therapeutic Massage, LLC intends to provide each client with a professional and ethical therapeutic massage experience. The following policies and procedures serve as a guide for first-time and regular massage clients.

 

COVID-19

  • Practitioner's temperature is taken daily.

  • Client temperature will be taken by practitioner immediately upon arrival.

  • Masks must be worn by the practitioner and the client throughout the duration of the treatment. Failure to do so will result in the immediate termination of the treatment session. Payment-in-full for the scheduled treatment session will still be expected.

  • The following situations are cause for immediate cancellation or rescheduling of all treatment sessions:

    • The client has had physical contact within the last 14 days with an individual who has tested positive for or is awaiting test results on COVID-19, 

    • The client has tested positive for or is awaiting test results on COVID-19, 

    • The client is currently experiencing COVID-like symptoms (fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, new loss of taste and/or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea).

  • If a treatment session must be cancelled due to COVID-19 restrictions, the client will either be issued a refund (if 24 hours notice is given) or allowed to reschedule (if less than 24 hours notice is given).

RESERVATIONS

  • A credit card is required to reserve all treatment session appointments.

  • A $25 non-refundable deposit is required to book a treatment session. The fee will be deducted from the final cost at the time of service.

  • Any allergies or sensitivities to aromas or ingredients must be reported prior to the appointment.

TRAVEL FEE

  • A flat travel fee of $25 will apply to locations beyond a 7-mile radius of the practitioner's physical address and be billed as a separate line-item.

CANCELLATION & FEES

  • All clients will be contacted 24-48 hours prior to their upcoming treatment session.

  • 24-hours notice is required to cancel or reschedule a treatment session.

  • Cancellations with less than 24-hours notice will result in forfeiture of the $25 booking deposit fee.

  • Clients who miss their appointments without giving any prior notice will be charged in-full for the scheduled service.

  • In the event that the practitioner needs to cancel or reschedule the treatment session, the client will be contacted 24 hours in advance (unless there is an immediate emergency) and any payments will be either refunded or credited to their account.

NO SHOW

  • Clients who are not at the specified location at the time of service and without giving any prior notification will be charged in-full for their booked session(s).

MASSAGE THERAPIST ARRIVAL PROCEDURES AND LATE ARRIVAL POLICY

  • Practitioner will arrive 10-15 minutes prior to the scheduled appointment. This will allow the client time to fill-out the appropriate forms and the practitioner time to set-up.

  • If the practitioner is late due to unforeseen circumstances (i.e., traffic, car accident, etc…), they will contact the client by phone. No time will be deducted from their scheduled treatment session.

  • Late starts due to no fault of the practitioner (i.e., client is not available at the specified time of arrival or at the agreed-upon location, client is on the phone, etc…) will not receive a time extension and the original reservation fee will be charged.

INFORMED CONSENT

  • Treatment plans will be discussed prior to each massage session. 

  • A treatment consent form will be signed prior to the first massage session and annually thereafter. This form confirms that the client has read and understands the information and agrees to comply with the professional massage therapy policies and procedures.

EXISTING & NEW MEDICAL CONDITIONS

  • It is the responsibility of the client to keep the practitioner informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc… that the massage may be continued.

  • The client must also keep the practitioner informed of any changes in health conditions.

  • For clients undergoing chemo and radiation therapies: A doctor’s note stating the doctor is aware of and agrees to the desired treatment is required.

TREATING MINORS

  • If the client is under 18 years of age, a parent or guardian must be present to sit in on the entire treatment session.

SCOPE OF PRACTICE

  • All Myogenesis Therapeutic Massage, LLC therapists are licensed by the State of Florida and held to the highest standards of both the Florida Board of Massage Therapy and the American Massage Therapy Association.

  • Massage therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.

  • Licensed massage therapists do not diagnose or prescribe for medical conditions. The therapist may refer the client to a medical doctor for diagnosis or treatment. Their services are not intended as an alternative for proper medical attention for specific conditions. Please refer to a medical doctor for any specific condition that requires medical treatment.

RESPECT FOR NEEDS & BOUNDARIES

  • The practitioner will adjust pressure, temperature, musical volume, work longer on a specific body region (within the scheduled treatment time slot), or omit treatment of specific body regions at the client’s request.

  • The client may choose to leave on as much clothing as needed for comfort, refuse any massage methods, or stop the massage at any time.

  • The client will always be modestly draped. Only the area being massaged will be undraped. The client will be kept informed of the areas to be massaged.

CONDUCT

  • The practitioner will listen to the client’s conversation and share their professional expertise as it pertains to massage therapy. They will not discuss topics of a political, private, or sexual nature.

  • Inappropriate behavior will not be tolerated. Suggestive comments, sexual innuendos, touching of a practitioner in an inappropriate way, etc… will result in immediate termination of the treatment session by the practitioner and possible law enforcement involvement. All treatment fees will still be required to be paid-in-full. The client will not be permitted to book future treatments. 

  • Requests for sexual activity will be viewed as solicitation and reported to the proper authorities. The client will not be permitted to book future treatments.

  • The breast and genital area will not be massaged under any circumstances.

  • The hip and gluteal areas will be massaged only with client permission and can be worked through the draping if requested.

CONFIDENTIALITY & PRIVACY

  • All client visits and conditions are treated as confidential and will not be discussed with anyone outside of the treatment session.

  • The client’s massage therapy records are kept in the strictest confidence. All client records are kept in a secure place. These records will not be released to third-parties, including health care providers and insurance companies, without the client’s written consent. Records may be surrendered if required by law.

©2020 by Myogenesis Therapeutic Massage, LLC